Notice under the Specified Commercial Transactions Act
Seller disclosures required under Japan's Specified Commercial Transactions Act (特定商取引法に基づく表記) for tickets-japan.com, pending confirmation by counsel.
Draft. This document is a placeholder and has not been reviewed by a lawyer yet. Details in square brackets are still to be confirmed.
In short: Japanese law requires online sellers to publish who they are, what they charge, how and when you pay, when you receive what you bought, and how cancellations work. This page collects those facts for tickets-japan.com in one place.
Disclosures
| Item | Details |
|---|---|
| Seller (販売業者) | [Company legal name] |
| Representative (運営統括責任者) | [Representative name] |
| Address (所在地) | [Registered address] |
| Phone (電話番号) | [Phone number]. Email is the fastest way to reach us. |
| Email (メールアドレス) | hello@tickets-japan.com (general), support@tickets-japan.com (bookings), sales@tickets-japan.com (group and trade enquiries) |
| Website URL | https://tickets-japan.com |
| Prices (販売価格) | Shown on each venue page in US dollars, per visitor and by age band, before taxes. Every price includes a non-refundable USD 2 processing fee. |
| Charges other than the price (商品代金以外の必要料金) | Taxes that apply in your country. Costs charged by [Payment processor], which are deducted from any refund. Foreign-transaction or currency-conversion fees charged by your own bank or card issuer. |
| Payment method (支払方法) | Credit or debit card, processed by [Payment processor] |
| Payment timing (支払時期) | At the time you send your booking request |
| Delivery (引渡時期) | We attempt the reservation when the venue releases tickets, at 10:00 JST on the 10th of the month before the visit month for the Ghibli Museum, Mitaka. We confirm the result by email within [timing] of the release. [Delivery mechanics to be confirmed] |
| Returns and cancellations (返品・キャンセル) | Governed by our Refund and Cancellation Policy. If we cannot secure any of the requested dates and entry times, we refund the price minus the USD 2 fee and payment-processor costs. Secured venue tickets are non-refundable and non-transferable. |
| Operating environment (動作環境) | A current version of a modern web browser (Chrome, Safari, Firefox or Edge) with JavaScript enabled, on a phone, tablet or computer, plus an email address that can receive messages from tickets-japan.com |
Notes
- Tickets Japan is an independent travel booking service. We reserve dated, timed venue entry on your behalf through the venue's official ticketing channel. We are not the venue and are not affiliated with, endorsed by or sponsored by the Ghibli Museum, Studio Ghibli or Museo d'Arte Ghibli.
- Checkout is not yet open on tickets-japan.com. Until it opens, no booking request is accepted and no payment is taken.
- This notice is published on the basis that [Company legal name] is a business operator subject to Japan's Specified Commercial Transactions Act (特定商取引に関する法律). Whether the Act applies, and the wording of each item, is to be confirmed by counsel in [Country/jurisdiction] and in Japan before this page leaves draft status.
- Where a customer's own consumer law gives additional rights, those rights are not affected by this notice.